Refund Policy

1. What this policy covers

1.1 This Refund Policy applies to every purchase made in AdScraper: the monthly plans and the credit packs. It forms part of the Terms of Use. Prices are charged in US dollars.

2. Cancelling a plan

2.1 Plans are monthly and renew automatically until you cancel. You can cancel at any time in the Service, in the billing settings, with no call and no questions.

2.2 When you cancel, the plan, its credits and its features stay until the end of the month already paid, and nothing more is charged. No refund is given for the remaining days of a month already started, except as this policy says below.

3. Seven days to change your mind

3.1 If you are a consumer resident in Brazil, you may withdraw from any purchase within seven days of it, under article 49 of the Consumer Defence Code, and receive a full refund. Where the law of the place where you live gives you a similar right, we honour it.

3.2 To withdraw, write to [email protected] from the email of your account within those seven days, saying which purchase. We answer within two business days.

4. Other refunds

4.1 Outside those cases, we look at each request in good faith, for example when you were charged twice or a renewal you meant to cancel went through. Write to [email protected], and please do so before you dispute a charge with your bank: we can usually settle it faster.

5. How a refund is made

5.1 A refund, in full or in part, goes back to the card or payment method of the purchase, in US dollars. Your bank decides how long it takes to show, usually five to ten business days, and applies its own exchange rate.

5.2 When a purchase is refunded, the credits it gave are taken back from your balance in the same share as the amount refunded: half the price refunded takes back half of its credits. Credits already spent are never charged back, and your balance never goes below zero.

6. Disputed charges

6.1 If you dispute a charge with your bank, the credits still left from that purchase are held, a plan paid by that charge is cancelled at once, and new purchases wait until the dispute is settled.

6.2 If the dispute is settled in our favour, the credits held come back to your balance, and the credits of a plan come back until the end of the month that was paid. If it is settled in your favour, the amount returns to you through your bank, and the credits held stay taken back.

7. Contact

7.1 For any question about a charge or a refund, write to [email protected]. AdScraper is operated by 55.828.563 CLAYTON LEONEL DA SILVA, an individual microentrepreneur (MEI) registered in Brazil under CNPJ 55.828.563/0001-64, based in Foz do Iguaçu, Paraná, Brazil.